Rise.ai

Whenever a return or exchange is processed through Redo, the rise.ai account is issued the credit instead of Shopify.

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Redo Tech

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Overview

Rise.ai is an advanced customer loyalty and gift card solution designed to help ecommerce businesses drive customer retention and increase revenue. With tools for managing loyalty programs, issuing gift cards, and processing store credit, Rise.ai empowers brands to build long-term relationships with their customers. The platform’s automation and personalization capabilities allow businesses to incentivize repeat purchases, recover abandoned carts, and turn refunds into opportunities for customer engagement.
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Key Benefits and Use Cases:

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Loyalty Programs: Create and manage customized loyalty programs that reward customers for purchases and referrals.
Gift Card Management: Issue and manage digital gift cards seamlessly, boosting sales and customer acquisition.
Store Credit Automation: Provide customers with store credit for returns or refunds while encouraging repeat purchases.
Personalization: Tailor loyalty rewards and promotions to customer preferences and behaviors to enhance engagement.

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Setup your integration

Integrating Rise.ai with Redo allows businesses to process store credit from returns directly into customers’ Rise.ai accounts instead of Shopify’s default store credit system. This seamless integration streamlines the returns experience, ensuring that customers can access and utilize their store credit through Rise.ai’s loyalty and rewards framework. By centralizing store credit within Rise.ai, businesses can enhance customer satisfaction, encourage repeat purchases, and align returns management with their overall loyalty strategy. Together, Rise.ai and Redo enable a more efficient and customer-centric post-purchase experience while fostering stronger brand loyalty.

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This integration only works for Rise.ai enterprise. Use the following steps:

Create a custom workflow
Create a custom trigger with specific variables
Send the trigger URL to your Redo account manager
Add the "issue store credit" action
Enable the workflow
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Redo's team will need to enable the workflow on our end as well. After that the integration will be live.