&Collar

When Ben Perkins was a kid he absolutely loathed anytime he had to put on a dress shirt, enough so that he started trying to make a better version at only 13 years old. That hatred was the fuel he needed to set out on his mission to make the most comfortable and stylish dress shirts of all time.

Spending $200K per year on returns

With a promise of being the most comfortable dress shirt you’ve ever worn, there was an obvious need for &Collar to have a killer customer experience when someone buys a shirt that doesn’t feel perfect. Having software to manage a very robust return offering is high on the list of priorities. But before using Redo, &Collar was paying $200,000 every year for return software and shipping labels. And most importantly, &collar wanted to ensure when a shopper had a subpar experience, they could exchange their shirt for another shirt they would love.

"Redo saves us $200,000 every year on returns.”

A new way for returns

Redo flipped return software on its head by introducing a new pricing model that has no cost to the merchants. So for a brand like &Collar, it was immediately interesting, albeit with some skepticism.

After trying a slew of different solutions around returns and shipping protection, Ben was blown away to hear he could get all of that without having to spend any money. Making the switch to Redo was a total no brainer from a cost savings perspective. And once they had migrated over to Redo, they realized they weren't just saving money, but making more from Redo's software incentivizing shoppers to exchange over refund their items.

Incentivizing the desired behavior

&Collar was obviously invested in creating a great experience for their customers, but in reality they knew if a customer has a bad first experience with a product, they'll likely never see them shop at their store again

“We prefer an exchange over anything else in the scenario, because otherwise the product sits in their closet and they never come back to buy from us again”

Redo's software lets you create incentives for the behaviors that you want to drive. &Collar was able to leverage this and increase their exchanges, and overall customer retention.

“When someone does have a good return or exchange experience, the chances that they come back as a repeat customer are way higher. Redo makes that experience really great.”

Working with Redo

Redo is building a holistic customer experience platform that instead of using multiple apps to run your business, we want you to be able operate out of one platform, where all of your data is connected. From Returns and exchanges, all the way to order tracking and customer support, we believe having it all under one roof is the only way to deliver the best experience out there, plus you can save some money on the way!

The cost savings is just nuts. We pay for dozens of point solution and it adds up. Having all of your products under one platform is just so much better, and cheaper!

Ben has also really loved getting to work closely with the team throughout the process of building a great product.

“Redo is the one place that is proactively helping merchants rather than just reactive to their merchants’ problems.”

Redo is the only company that is actively building their products WITH their merchants. Their software and people are proactively helping merchants,  rather than reacting to our problems, and getting better every day.