Postscript

Send, receive and monitor any email communication from your connected PostScript accounts in your Redo portal.

Built by
Redo
Category
Messaging Channel

Overview

Postscript is a leading SMS marketing platform tailored specifically for ecommerce brands. Built to help businesses connect with customers through personalized, conversational messaging, Postscript empowers brands to drive engagement, boost sales, and foster loyalty. With robust segmentation, automation, and analytics capabilities, Postscript enables marketers to create targeted campaigns that reach customers where they’re most active—on their phones. It integrates seamlessly with popular ecommerce platforms, making it easy to build a powerful, ROI-driven SMS strategy.

Key Benefits and Use Cases:

  • Personalized Campaigns: Create SMS campaigns tailored to customer behaviors, preferences, and purchase history.
  • Automated Messaging: Set up automated flows for abandoned carts, shipping updates, promotions, and more.
  • Ecommerce-Focused Features: Leverage integrations with ecommerce platforms for product recommendations, discount codes, and direct-to-checkout links.
  • Compliance and Analytics: Stay compliant with SMS marketing regulations while gaining insights through detailed analytics.

Setup your integration

Integrating Postscript with Redo’s customer support platform centralizes SMS communications alongside other channels like email, chat, and social media into a single, unified dashboard. This integration enables support teams to manage customer inquiries from Postscript campaigns directly within Redo, eliminating the need to switch between platforms. Redo’s AI-powered tools further enhance the experience by automating responses to common questions, prioritizing urgent messages, and delivering proactive support. Together, Postscript and Redo streamline communication, reduce response times, and provide a seamless omnichannel support experience, empowering brands to better serve their customers while optimizing operational efficiency.

If you're already a Redo user, you can set up the integration with Postscript by following the steps below:

  • Sign in to Redo (app.getredo.com)
  • Go to settings -> channels -> PostScript -> Manage
  • Press “Connect”
  • Add your private Postscript API key
  • Integration is now set up

Frequently asked questions

How does an exchange happen?
How are labels created for the customer?
How can I track the return and exchange orders?
How will I know when the return is received by the supplier?
What if I have my Redo return flow marked to “Return in Transit”?

Frequently asked questions

What is the partnership between Shop and Redo?
What is the Shop app?
I didn’t realize I was selling my products in the Shop app. How does this happen?
What is Redo?
I already have Redo functionality set up in the Redo app. How will it show up in the Shop app?
How much does this new feature cost me?
How do I make changes to Redo that are displayed in the Shop app?
Why was this enabled for me?
How do I deactivate the Redo functionality?
What should I expect in terms of results?
Where can I look at the results?
Who do I contact if I need more information?