The partnership between Redo and Shopify Collective allows you to easily manage returns for Collective items that can be returned to different location.
Shopify Collective allows you (retailer) to directly source and sell products from other brands (suppliers) within your Shopify store, without holding the physical inventory yourself. It is a tool designed to help ecommerce businesses easily partner with other brands to expand their product offerings and grow cart values to increase sales.
The partnership between Redo and Shopify Collective allows you to easily manage returns for Collective items that can be returned to different location. With Redo, you can route the supplier items back to the suppliers warehouse instead of your warehouse as needed.
By joining Shopify Collective, you can add new products from suppliers to your store without purchasing or storing inventory. When you sell a supplier's product through Shopify Collective, they ship directly to the end customer, eliminating you of any fulfillment responsibility. You focus on promoting, merchandising and selling, while the supplier takes care of fulfillment Redo comes into play when there’s a return processed on an order, including Collective products. If that order contains products sold from another merchant (supplier), Redo gives you the ability to set rules so customers can return products to the original supplier.
The customer goes through the same Redo return portal and based on the rules you have set, the return flow will follow including - what warehouse the return needs to go, generates the return label, and allows for a seamless, automated refund to the customer. Redo will then track the return and process the refund based on the rules you’ve set in your returns portal setup.
Login to your Redo Merchant Dashboard and follow these simple steps to create rules for Collective returns.
Use the following values when completing the form:
After the address is created, you’ll then update one more setting to complete the setup.
Since your Redo Return Flow has already been created previously, the customer experience will be short and simple. These steps will indicate how to process a refund, and the exchange process will be extremely similar!
